Wentworth Gold Guarantee – Terms & Conditions

1. Eligibility

   • This guarantee applies to all customers who have purchased and had Wentworth bollards professionally installed by Wentworth Protection since October 3rd, 2025.

   • The guarantee covers the full amount paid for the job (bollards, installation, and VAT).

2. Conditions of Claim
   To make a valid claim, you must:

   • Provide evidence that your Wentworth bollards were fully engaged and locked at the time of theft.

   • Provide a valid police crime reference number for the stolen vehicle.

   • Submit the claim to Wentworth Protection within 14 days of the theft being reported.

   • Supply any supporting material we reasonably request (e.g. photographs, CCTV, or witness statements).

3. Exclusions
   This guarantee will not apply if:

   • The bollards were not engaged or were left in the “down” position.

   • The bollards were tampered with, damaged, or not properly maintained.

   • The theft occurred through means unrelated to the bollards (e.g. keys, fobs, or burglary of the home to obtain access).

   • The claim is fraudulent, false, or misleading.

4. Refund

   • If your claim is approved, Wentworth Protection will refund you the full amount you paid for the job, including installation and VAT.

   • Refunds will be processed within 30 days of approval.

5. General

   • Wentworth Protection reserves the right to investigate all claims fully.

   • This guarantee does not affect your statutory rights.