Privacy Policy
Last updated: Feb 2026
Wentworth Protection Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information in line with the UK GDPR, Data Protection Act 2018, and other applicable laws.
1. Who we are
Wentworth Protection Limited
44a High Street, Addlestone, England, KT15 1TR
Email: contact@wentworthprotection.co.uk
We are the data controller of your personal data.
2. What data we collect
When you use our website or contact us, we may collect the following personal data:
Name
Phone number
Address
Email address (if provided in communications)
We do not collect special category (sensitive) data.
3. How we collect your data
We collect information directly from you when you:
Complete our contact or quote request forms
Communicate with us via WhatsApp, email, or phone
Use our online quote generator tool
Provide details during calls or in writing
We also automatically collect certain information through cookies and tracking technologies (see section 8).
4. How we use your data
We use your data for the following purposes:
To provide quotes and deliver our services
To arrange and complete installations
To communicate with you about your enquiry or order
To process payments (via Stripe and QuickBooks)
To meet legal, tax, and accounting obligations
For marketing, including remarketing and retargeting via Google Ads and Facebook/Meta
We will never sell your personal data to third parties.
5. Sharing your data
We may share your information with:
Our installation teams and subcontractors, strictly for the purpose of completing your service
Payment providers (Stripe, QuickBooks)
IT and analytics providers (Google Analytics 4, Facebook/Meta, PPC tracking)
All third parties are required to protect your data and use it only as instructed.
6. How long we keep your data
We keep your personal data only as long as necessary:
For the duration of your enquiry and service
For a minimum period required for legal, tax, and audit purposes (typically 6 years for financial records)
After this, data is securely deleted or anonymised
7. Your rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction of your data
Request deletion of your data
Object to or restrict how we use your data
Request data portability
You may exercise your rights at any time by contacting us at contact@wentworthprotection.co.uk.
If you are not satisfied, you may also complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Cookies and tracking
We use cookies and tracking technologies for:
Website analytics (Google Analytics 4)
Advertising and remarketing (Google Ads, Facebook/Meta Pixel)
You can control or disable cookies via your browser settings. If required, we may also display a cookie consent banner on our site.
9. International transfers
Some of our third-party providers (e.g., Google, Meta) may transfer your data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
10. Children’s privacy
Our services are intended for adults. We do not knowingly collect data from individuals under 18.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
. COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract terms
and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28
days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic
installation, service, repair and maintenance contracts as part of the Which? Trusted Traders
Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can
explain if you are eligible to use their Alternative Dispute Resolution.
Privacy Policy
Last updated: Feb 2026
Wentworth Protection Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information in line with the UK GDPR, Data Protection Act 2018, and other applicable laws.
1. Who we are
Wentworth Protection Limited
44a High Street, Addlestone, England, KT15 1TR
Email: contact@wentworthprotection.co.uk
We are the data controller of your personal data.
2. What data we collect
When you use our website or contact us, we may collect the following personal data:
Name
Phone number
Address
Email address (if provided in communications)
We do not collect special category (sensitive) data.
3. How we collect your data
We collect information directly from you when you:
Complete our contact or quote request forms
Communicate with us via WhatsApp, email, or phone
Use our online quote generator tool
Provide details during calls or in writing
We also automatically collect certain information through cookies and tracking technologies (see section 8).
4. How we use your data
We use your data for the following purposes:
To provide quotes and deliver our services
To arrange and complete installations
To communicate with you about your enquiry or order
To process payments (via Stripe and QuickBooks)
To meet legal, tax, and accounting obligations
For marketing, including remarketing and retargeting via Google Ads and Facebook/Meta
We will never sell your personal data to third parties.
5. Sharing your data
We may share your information with:
Our installation teams and subcontractors, strictly for the purpose of completing your service
Payment providers (Stripe, QuickBooks)
IT and analytics providers (Google Analytics 4, Facebook/Meta, PPC tracking)
All third parties are required to protect your data and use it only as instructed.
6. How long we keep your data
We keep your personal data only as long as necessary:
For the duration of your enquiry and service
For a minimum period required for legal, tax, and audit purposes (typically 6 years for financial records)
After this, data is securely deleted or anonymised
7. Your rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction of your data
Request deletion of your data
Object to or restrict how we use your data
Request data portability
You may exercise your rights at any time by contacting us at contact@wentworthprotection.co.uk.
If you are not satisfied, you may also complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
8. Cookies and tracking
We use cookies and tracking technologies for:
Website analytics (Google Analytics 4)
Advertising and remarketing (Google Ads, Facebook/Meta Pixel)
You can control or disable cookies via your browser settings. If required, we may also display a cookie consent banner on our site.
9. International transfers
Some of our third-party providers (e.g., Google, Meta) may transfer your data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
10. Children’s privacy
Our services are intended for adults. We do not knowingly collect data from individuals under 18.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
. COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract terms
and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28
days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic
installation, service, repair and maintenance contracts as part of the Which? Trusted Traders
Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can
explain if you are eligible to use their Alternative Dispute Resolution.