Serviced, covered and looked after

Your warranty and Service Plan

Two things that work as one: regular servicing keeps your bollard running, and the warranty covers you while it does.

Who gives this warranty

This warranty is given by Wentworth Protection Limited (company no. 15430644), 1 The Quadrant Center, Limes Road, Weybridge, Surrey KT13 8DH. We sold and installed your DriveGuard Automatic, so your agreement is with us, and we handle every warranty claim and service visit.

At each service visit

We contact you to book a visit about every 6 months. The engineer we send will:

• inspect the bollard and check it operates properly;
• replace any wearing parts;
• apply any available updates to the unit;
• check that all connecting screws are secure and the wiring is undamaged.

Keeping your warranty active

• Please give the engineer reasonable access to the bollard at the agreed time.
• If a date doesn’t suit you, tell us and we’ll offer another.
• If a service can’t go ahead because we couldn’t get access, and it isn’t rebooked within 30 days, your warranty ends from that point. Anything you reported before then is still covered.

How long it lasts

12 months from the installation date on your invoice. We may offer to renew it for a further 12 months at a time (see renewal). If you report a problem within your cover, it’s covered even if the visit takes place after the cover ends.

What’s covered

Faults in the bollard itself, and in how it was fitted, are put right free of charge.

What isn’t covered

• Damage from vehicles, impact or attempted break-ins.
• Vandalism.
• Misuse, such as forcing the bollard, or driving over the top of the unit.
• Damage or faults caused by building work, driveway work or jet washing when the bollard wasn’t fully covered with masking tape.
• Faults caused by not following the care steps in this guide, such as letting the battery run completely flat.
• The remote control fobs (see below).
• Normal wear and tear, and cosmetic marks such as scratches.
• Opening up, repairing or changing the bollard by anyone other than us or an engineer we send.
• Damage from flooding, storms, ground movement or other events outside anyone’s control.

The remote control fobs

Fobs are handled every day and are easily dropped, lost or exposed to water, so they aren’t covered by this warranty. Replacement fobs are available to buy from us. This doesn’t affect your legal rights if a fob was faulty when supplied.

If something goes wrong

Many problems are a flat fob, a low battery or a fob that needs re-pairing. Check the quick fixes first. If that doesn’t help, here’s what happens.

1. 1

   Tell us what’s happening

   Email contact@wentworthprotection.co.uk or call 07975 686773. Please include your name and address, your invoice number or installation date, what’s wrong, and a short video showing the problem. We aim to reply within 3 working days.

   We’ll explain how the warranty works, and that if the fault turns out not to be covered, a visit would be chargeable. You’ll always know the cost before anyone visits.

2. 2

   We take a look

   We review your details and video. If it’s something you can fix in a few minutes, like swapping the battery or re-pairing a fob, we’ll talk you through it.

3. 3

   We book an engineer

   If it needs a visit, we arrange one with you. The engineer confirms on site whether the fault is covered by the warranty.

4. 4

   Covered: we fix it free

   The repair or replacement is free. If a part is needed, we order it from the manufacturer, keep you updated, and come back to fit it.

5. 5

   Only if it isn’t covered

   For example, damage from a vehicle, vandalism or misuse. The engineer explains why, and the £250 call-out and diagnosis charge applies. If a repair is needed, we quote for parts and labour first, and only go ahead if you agree. We then send you an invoice, payable within 7 days.

Charges, renewal and your rights

If a visit isn’t covered

Invoices are payable within 7 days. Prices include VAT at 20% and are correct at October 2026.

Renewing your cover

Before your 12 months end, we’ll let you know whether we can offer a renewal. Renewing continues both your service visits and your warranty for another 12 months.

We’ll tell you the price in writing before you decide. After that, it rises by no more than CPI inflation each year. Nothing renews automatically: it’s always your choice.

Renewal is at our discretion. We may decide not to offer it, and we don’t have to give a reason.

If your cover isn’t renewed

Your warranty and service visits end after 12 months. You can still call us out at any time: the £250 call-out and diagnosis charge applies, plus any parts and labour, unless the fault is one we’re responsible for under your legal rights.

Your legal rights

This warranty is in addition to your rights under the Consumer Rights Act 2015 and doesn’t reduce them. Your bollard must be of satisfactory quality, fit for purpose and as described, and our installation must be carried out with reasonable care and skill. If they aren’t, you may be entitled to a repair or replacement, or in some cases a price reduction or refund, whether or not this warranty applies or your cover is active.

For free, independent advice, contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

Using your bollard safely

• Keep hands and feet clear of the bollard while it’s moving. It can pinch or crush.
• Wait until it’s fully lowered before you drive past it.
• Keep the remote fobs away from children at all times.
• Keep the cover closed over the up and down buttons on the fob when you’re not using it.
• Don’t open up or modify the bollard. It can be dangerous and damage the unit.
• Avoid constant use in extreme conditions: below −40°C, above 70°C, or in heavy rain or snowstorms.

Every month: ten minutes of care

• Clear the area. Remove leaves and debris from around the bollard so it can move freely.
• Clean it. Warm water and a mild detergent. Avoid harsh chemicals and abrasive pads, and never use a jet washer on it.
• Look it over. Check for dents, scratches or rust, and tell us if you spot any damage.
• Lubricate the cylinder. Spray the rising column with WD-40 Specialist Silicone Lubricant. In bad weather, spray the outside of the bollard too.
• Check the battery. Charge or swap it as soon as the light strip starts flashing.

Battery and remote care

Your DriveGuard Automatic runs on a rechargeable lithium-ion battery, and comes with two. Look after them and they’ll look after you.

The battery

• How long a charge lasts depends on how often you use the bollard. Keep an eye on the light strip.
• When the light strip flashes continuously, the battery is low. Swap or recharge it straight away.
• Never let it run completely flat. It shortens the battery’s life.
• Keep your spare battery charged, so you can swap it in the moment the warning starts.
• If you rarely use the bollard, fully charge the battery and let it run down a little at least once a month.
• Charge each battery for at least 10 hours every 6 months, however much you use it.

Before you charge, read the battery safety advice.

The remote fobs

• Bollard not responding? Check the fob’s battery first.
• Keep the cover over the up and down buttons when you’re not using it, to avoid pressing them by accident.
• Store fobs somewhere dry, away from extreme heat and cold.
• Signal problems? Make sure you’re within range of the bollard.

Fobs aren’t covered by the warranty, so a little care saves the cost of a replacement.

Pair a remote fob with your bollard

1. Disconnect the battery and wait 5 seconds.
2. Reconnect the battery. The bollard’s light starts flashing quickly.
3. While it flashes quickly, press and hold the up and down buttons together until the light stays solid.
4. Test it. Raise and lower the bollard with the fob to check it’s paired.

Still not responding? Repeat the steps. Re-pairing is normal and won’t harm the bollard.

Battery safety

Your bollard’s batteries are lithium-ion, like those in e-bikes and power tools. They’re safe when looked after, but a damaged or badly charged lithium battery can overheat and catch fire. This advice follows London Fire Brigade guidance.

Charging safely

• Only use the charger supplied with your bollard. The wrong charger can overload the battery.
• Charge on a hard, flat surface that won’t burn, where heat can escape. Never on a bed, sofa or carpet.
• Stay nearby while it charges. Never charge while you’re asleep or out of the house.
• Unplug the charger as soon as the battery is full.
• Charge away from hallways and exits, so a fire couldn’t block your way out, and fit a smoke alarm where you charge.
• Let a hot battery cool down, or a cold one warm up to room temperature, before charging. Never charge a frozen battery.

Storing and handling

• Keep your spare indoors, somewhere cool and dry, out of direct sunlight and away from heaters.
• Don’t leave batteries outside, or anywhere they could freeze or get wet.
• Never use a battery that has been soaked or submerged in water.
• Keep the terminals covered, so keys, coins or tools can’t touch them and cause a short circuit.
• Don’t drop, crush, puncture or open a battery. One that’s been dropped hard may be damaged inside.

Disposing of an old battery

• Never put it in your household bin or recycling. Lithium batteries cause fires in bin lorries and recycling centres.
• Cover both terminals with tape before you take it anywhere.
• Take it to your local household waste recycling centre and use the battery container, or tell the staff it’s lithium-ion. It’s too big for the small battery bins in shops. Find your nearest site at recycleyourelectricals.org.uk or on your council’s website.
• Swollen or damaged? Handle it carefully, tape the terminals and keep it away from anything that could burn. Contact us or your council before taking it in.

Quick fixes

Try these before you contact us. If they don’t work, tell us and we’ll help.

Cold weather

• Use a good-quality de-icer to prevent mechanical problems and corrosion.
• Spray the outside and the cylinder with WD-40 Specialist Silicone Lubricant before and during cold spells.
• Fully charge the battery before cold weather: low temperatures reduce its performance.